Customer Service Representative

Position: Customer Service Representative

Location: Jakarta

Key Responsibilities:

• Verify customer purchase orders, ensuring accuracy in pricing and terms, and monitor the entire order management process from entry in SAP system to billing.
• Review and ensure compliance of letter of credits (L/C) with purchase orders and company standards; prepare banking documents as per L/C requirements.
• Collaborate closely with country managers to align orders with forecasted demand, communicate changes to plants, and achieve high order fulfilment rates.
• Maintain and update order status in country reports for transparency and effective communication across teams.
• Issue purchase orders to vendors and oversee goods receipt processes in SAP, managing billing and settling payment requests of vendor/forwarder invoices.
• Coordinate with forwarders to ensure shipment schedules meet customer requirements; provide timely shipping information and necessary documents to customers.
• Maintain records of import-export and shipping documents as per local and US government regulations and for audit purpose
• Support the maintenance of customer master data to facilitate smooth transactions and accurate reporting.
• Ensure adherence to company controllership policies and directions, maintaining full compliance with SOX and other control requirements.
• Assist in regular report generation and ad-hoc report request.
• Perform S/4 user acceptance testing when required.
• Act as the Regional Process Owner (RPO) for APAC
• Perform ad-hoc tasks as required by management to support operational efficiency and effectiveness.

Qualifications and Skills:

• Bachelor's degree in Business Administration, Logistics, Supply Chain Management, or related field.
• Minimum 5 years’ working experience in logistics & customer service in multinational company
• Hands-on experience in SAP and Letter of Credit is a must.
• Strong understanding of import-export regulations and shipping documentation requirements.
• Excellent communication skills with the ability to liaise effectively with internal teams, customers, and vendors.
• Detail-oriented with strong organizational and problem-solving abilities.
• Proactive and with drive of continuous process improvement
• Ability to work independently and collaboratively in a fast-paced environment.
• Proficiency in MS Office suite, particularly Excel, Word, and PowerPoint.