Technical Service Manager (Remote - Multiple Locations)

Department:  Sales
Date:  Nov 5, 2021

FMC Corporation is a leading specialty company focused on agricultural technologies. FMC provides innovative and cost-effective solutions to enhance crop yield and quality by controlling a broad spectrum of insects, weeds and disease, as well as in non-agricultural markets for pest control.

 

FMC is a globally diverse organization that offers its employees exciting opportunities to work on challenging projects that are important to the achievement of our strategic objectives. Your education and professional experience are valued and put to use from day one. Your success at completing key initiatives can result in a varied, progressive and fulfilling career with FMC.

 

With a corporate culture of innovation, integrity, responsibility and customer intimacy, we foster “The Right Chemistry” in everything we do. We are looking for people to join us in creating, developing, and improving our products, our processes, and our markets.  If you are ready to make a difference every day, FMC is ready to talk to you.

 

The Technical Service Manager (TSM) handles all the technical support functions for their area of on behalf of FMC.  TSM positions are available in multiple locations including the areas of Illinois, Iowa, Missouri, Minnesota, North Carolina, and California. This person works closely with the sales team and the regional sales leadership in the region.  The research testing funds to the universities flow through the Technical Services Manager as does training presentations, localized sales tools, and customer complaints.  The TSM works closely with the other technical support personnel outside the local geography as well as the marketing, regulatory and product development groups.  The TSM will work closely with the Regional Technical Manager to ensure the technical focus of the region is in harmony with the technical focus across North America Crop Business.

 

Responsibilities:

  • Maintain strong technical knowledge of commercial, new chemistries & other technology impacting the business
  • Build and maintain strong working relationships with University Extension personnel and other important influencers in the territory to ensure they are adequately prepared to recommend FMC products upon launch and that FMC, and our products are represented fairly in publications and in live field or industry events
  • Develop, execute & supervise appropriate support activities aligned with key initiatives as outlined in the TSM Goals and Objectives
  • Work hand in hand with Product Development teammates to ensure testing programs are aligned with market trends and that the Technical Service Manager is well educated regarding development projects as launch time approaches
  • Manage technical expense, service to sales dollars & product demo budget consistent & aligned with key regional initiatives
  • Provide technical product training & give regional guidance on complaint handling and assist Sales in complaint calls where necessary for agronomic expertise, problem diagnosis, and input on resolution.
  • Manage, implement & supervise research testing funds and influence plans (GIA) that are aligned with regional sales and marketing objectives
  • Develop various training modules & take the lead in providing technical consulting & training to internal & external groups.  Special attention needs to focus on new product launches & leading the technical transfer of information to sales teams & key customer groups
  • Provide necessary proof of validation using sound data and information for label updates or amendments and assist regulatory department by writing use instructions for same
  • Production of sales tools such as newsletters, recommendation sheets and other sales collateral material
  • Carefully review, comment and approve technical, sales, marketing and or advertising communications as assigned
  • Continue to strengthen the communication between other regional technical support groups and internal functional groups

 

Required Education

  • MS in Entomology, Plant Pathology/Physiology, Weed Science, Agronomy or other agricultural/related science or equivalent experience
  • PhD preferred

 

Qualifications

  • 2-10 years’ experience in technical support, selling chemical crop protection, seed or agronomy services
  • Certified Crop Advisor or equivalent certification desired
  • Excellent speaking, writing, and computer skills
  • Working knowledge of ARM
  • Capable of designing protocols and research projects that creatively and effectively demonstrate the features and benefits of agronomy inputs. Key contributor on complex projects
  • Proven ability to effectively transfer technically complex information to an audience with more limited technical expertise
  • Demonstrated ability to operate effectively under pressure, navigate contentious situations and resolve conflict
  • Ability to build and sustain strong business relationships with customers and teammates
  • Demonstrated ability to make decisions under minimum supervision; occasionally makes decisions of a complex nature within operating guidelines
  • Ability to develop and service business relationships with agronomy staff of key retail accounts
  • Demonstrated ability to make independent judgments with review from management; makes decisions of a complex nature where independent judgment and creativity are required
  • Demonstrated ability to effectively negotiate with customers, teammates and management
  • Has lead projects or special assignment involving work outside the area/region
  • Serves as a leader and valuable technical resource to others within the sales organization
  • Leads projects with little guidance required

 

EEO Statement:

FMC employees enjoy competitive compensation, a menu of work/life benefits and opportunities to continue developing their skills and building their career. FMC is an Equal Opportunity Employer and makes employment decisions without regard to race, gender, disability or protected veteran status. FMC supports a drug-free workplace.