Customer Service Representative

Join Our Team as a Customer Service Representative at FMC!

Are you passionate about providing exceptional service and ensuring smooth business operations? FMC is looking for a dedicated Customer Service Representative to join our team in Istanbul. If you are detail-oriented, proactive, and ready to contribute to our order-to-cash processes, we want to hear from you!

Key Responsibilities:

• Order Processing: Manage orders submitted by the sales team and ensure smooth order flow through our SAP system.
• Credit Coordination: Collaborate with the credit and sales teams to address any orders affected by credit limits.
• Financial Liaison: Work closely with the Credit and Finance teams on payments, collaterals, and account reconciliations.
• Logistics Coordination: Process orders and shipments with our local warehouse partner. Create and send delivery notes and invoices, and follow up on shipments to ensure timely delivery.
• Customer & Sales Support: Address customer and sales team complaints promptly and professionally.
• Stock Management: Perform stock reconciliations with the local warehouse.
• Compliance Tracking: Manage QR code and GTS tag notifications, and follow up on Guarantee Letters.
• Training & Meetings: Complete cybersecurity and SAP-related training, and attend weekly Customer Service meetings on time.

Your Qualifications:

• Minimum of 2 years of experience in Customer Service or a related field.
• Proficiency in English is required.
• Experience with SAP and CRM systems is preferred.
• Strong command of MS Office applications (Excel, Word, Outlook).
• Excellent communication skills, with a customer-focused approach.
• Ability to work well under pressure and manage multiple priorities efficiently.
• Detail-oriented with strong organizational and problem-solving skills.

What We Offer:

• A dynamic and collaborative work environment.
• Opportunities for professional growth and development.
• The chance to make a real impact within a leading organization.

If you are ready to take on a role where your contributions are valued and your skills are put to good use, apply now to join our team as a Customer Service Representative at FMC!

Apply Today!

At FMC, diversity and inclusion are in our DNA. We are proud to be an Equal Opportunity Employer with a commitment to creating an inclusive workplace where all employees can thrive – regardless of race, gender, sex, pregnancy, gender identity and/or expression, sexual orientation, national origin or ancestry, citizenship status, color, age, religion or religious creed, physical or mental disability, medical condition, genetic information, marital status, military or veteran status, or any other basis protected by federal, state or local law. FMC also supports employee participation in company employee resource groups that celebrate the diverse backgrounds of our workforce by providing communities for employees to connect with each other and raise awareness throughout FMC. FMC complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact our Talent Acquisition department.