HR Operations

FMC Corporation is a global agricultural sciences company dedicated to helping growers produce food, feed, fiber and fuel for an expanding world population while adapting to a changing environment. FMC's innovative crop protection solutions – including biologicals, crop nutrition, digital and precision agriculture – enable growers, crop advisers and turf and pest management professionals to address their toughest challenges economically while protecting the environment. With approximately 6,400 employees at more than 100 sites worldwide, FMC is committed to discovering new herbicide, insecticide and fungicide active ingredients, product formulations and pioneering technologies that are consistently better for the planet.

FMC is a globally diverse organization that offers its employees exciting opportunities to work on challenging projects that are important to the achievement of our strategic objectives.  With a corporate culture of innovation, integrity, responsibility and customer intimacy, we foster “The Right Chemistry” in everything we do. We are looking for people to join us in creating, developing, and improving our products, our processes, and our markets. If you are ready to make a difference every day, FMC is ready to talk to you.  Visit FMC to learn more and follow us on LinkedIn and Twitter. 

The Role

This hands-on role serves as the first line of contact for addressing and resolving customer issues across various geographies and client groups, often in a fast-paced environment. Responsibilities may include daily execution of responding to customer support queries and transactions through all intake channels, record management, action item tracking, basic report provision and managing escalated issues/requests. This role entails leveraging knowledge resources and materials to execute work, offer ideas and create new content for solutions that can enable manager and employee self-service. ​

Here’s What You will Do

• Support the end-to-end process for the employee experience “hire to retire” using resources such as Ask HR, policy manuals, knowledge management system, and other reference materials.
• Identify and rectify critical transaction issues with utmost accuracy, accountability, and reliability including escalation to Regional Lead or external partners promptly.
• Document all inquiries and issues using the case management tool.
• Deliver services in compliance with agreed controls, procedures, Service Level Agreements (SLAs), and Key Performance Indicators (KPIs).
• Identify frequent or unusual customer issues and collaborate with regional leads to propose improvements in process, procedure, or training.
• Participate in opportunities for continuous improvement by proposing ways to enhance processes and technologies.
• Alert the relevant team member when updates to the Knowledge Management System (KMS) are required.
• Uphold the highest level of accountability and confidentiality regarding corporate and personal data.
• Engage in additional responsibilities as required to support the business and HR function.

Here’s What You Will Need (Minimum Qualifications)

• Bachelor’s degree required.
• Minimum 3 to 5  years of work experience, experience in Human Resources role is a plus.
• Familiar with HR System ( Success Factors / Workday) 

Here’s What You Will Bring to the Table (Preferred Qualifications)

• Demonstrates self-motivation, excellent communication, interpersonal and organizational skills; able to present ideas and information clearly and concisely.
• Possesses a high learning agility, able to upskill and be trained on functional and technical aspects of HR processes & technology including core HR systems that support the hire-to-retire employee lifecycle, case, and knowledge management systems.
• Adapts communication style to various customer groups; is detailed-oriented, actively understands and effectively listens effectively to customer concerns to provide relevant solutions.
• Strong team player – works well with others, collaborates on problem-solving and fosters an environment for open dialogue and information sharing within the team.
• Proficient in MS Office, oral & written communication, and time management
• Takes initiative, makes critical decisions, and accepts responsibility.
• Flexible in responding to unexpected situations promptly.

At FMC, diversity and inclusion are in our DNA. We are proud to be an Equal Opportunity Employer with a commitment to creating an inclusive workplace where all employees can thrive – regardless of race, gender, sex, pregnancy, gender identity and/or expression, sexual orientation, national origin or ancestry, citizenship status, color, age, religion or religious creed, physical or mental disability, medical condition, genetic information, marital status, military or veteran status, or any other basis protected by federal, state or local law. FMC also supports employee participation in company employee resource groups that celebrate the diverse backgrounds of our workforce by providing communities for employees to connect with each other and raise awareness throughout FMC. FMC complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact our Talent Acquisition department.