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FMC Corporation is a leading provider of innovative crop protection solutions for growers around the world.
We have a broad portfolio of proprietary crop protection products and a robust pipeline fueled by innovative discovery and development capabilities in crop protection, plant health, and professional pest and turf maintenance solutions.
FMC is a globally diverse organization that offers its employees exciting opportunities to work on challenging projects that are important to the achievement of our strategic objectives. Your education and professional experience are valued and put to use from day one. Your success at completing key initiatives can result in a varied, progressive, and fulfilling career with FMC.
Our six Core Values define who we are and how we do business: Customer-Centricity, Sustainability, Respect for People, Safety, Integrity, and Agility. Collectively, these values guide us as individuals and as a global team of people around the world. Operating with integrity is of utmost importance and our ethics and compliance values run deep. If you are ready to make a difference every day, FMC is ready to talk to you.
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As a member of the Integrated Account Management Team, the Integrated Account Specialist will leverage a close strategic alliance with outside sales professionals to support key distributor relationships in the highly specialized field of crop protection. The successful candidate will serve as the direct FMC purchase point of contact for our distribution channel partners, handling purchase orders, communicating product availability, providing shipping, and tracking information, ensuring accuracy from order to invoice, addressing challenges, and serving as the internal voice of the customer.
Responsibilities:
- Provide high-quality customer service through responsive and accurate order management for external and internal customers.
- Efficiently process orders, debits, credits, returns, and customer concerns in accordance with Integrated Account Management processes and guidelines.
- Coordinate all communications regarding order fulfillment with the FMC Revenue Analytics Manager and the Account Manager to ensure transparency and alignment.
- Effectively process and communicate order and product-related challenges internally and externally, following Integrated Account Management guidelines.
- Coordinate or assign responses with the support of Logistics, Tech Services, Sales, Marketing, Finance, and other interdependent teams.
- Maintain an accurate customer data profile in coordination with customer contacts and the FMC Account Manager.
- Provide accurate documentation as requested by the customer, such as certificates of analysis, PODs, and invoices.
- Receive customer complaints, enter them into the designated global complaint system within 24 hours, and provide timely updates to customers on progress and resolution.
- Process customer returns.
Required Education:
- High school diploma or equivalency required.
- Associate or Bachelor’s degree preferred.
Qualifications:
- 5+ years’ experience in Customer Service.
- 3+ years’ experience in a customer order entry/fulfillment or supply chain process environment.
- Technical problem-solving and analytical skills.
- Strong interpersonal and communication/phone skills.
- Detail-oriented with strong organizational skills.
- Ability to handle and prioritize multiple activities and follow through to completion.
- Computer proficiency in Windows environment.
- Knowledge of basic accounting.
- Must be able to work flexible hours and overtime as required by a seasonal business.
- Skilled at conflict resolution.
- Experience in business-to-business customer service is a plus.
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EEO Statement
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FMC employees enjoy competitive compensation, a menu of work/life benefits and opportunities to continue developing their skills and building their career. FMC is an Equal Opportunity Employer and makes employment decisions without regard to race, gender, disability or protected veteran status. FMC supports a drug-free workplace.
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