Product Specialist, Asia Pacific

Department:  Operations
Date:  Sep 22, 2022

Job Summary

ArcTM Farm Intelligence is FMC’s proprietary mobile application that enables growers to visualize the presence and impact of key pests on their crops. Using our pest pressure heatmap, scientific pest prediction modeling, and drill-down pest pressure context data, we empower growers to make the right crop treatment decisions at the right time.

 

As a Product Specialist, you will be tasked with understanding our users’ needs to ensure they are always having their questions answered, and leverage their feedback to help us take the growth of the application in the right direction. Our ideal candidate is an expert communicator with an analytical mind and an eagerness to learn new technologies.

 

How You Will Help Us Succeed

  1. Represent the ArcTM Product team in the Asia Pacific region for Arc related activities
  • Participate in regional pilot meetings to represent the Product team in answering questions and gathering feedback
  • Create user guides and training materials (and update as needed) ​
  • Deliver initial and continued product training to ensure customers are effectively using the product​
  • Prepare for successful seasons by gathering requirements and making crop, pest, and geographic configurations
  • Write tickets in Jira for live market issues or enhancements of existing features
  • Track and report on KPIs for each season
  • Work with in-market leads to conduct feedback sessions with app users
  • Leverage internal guidelines for collecting regional information needed to perform app configurations
  • Manage user verification, role assignment, and permissions
  • Track user engagement in the application

 

  1. Be the Voice of Customer​
  • Communicate improvement and new feature requests to the Product team
  • Help contribute to the acceleration of digital agriculture by supporting the adoption of the ArcTM  platform​
  • Document new requirements, bugs, feedback and fixes, and work with the Product Manager to prioritize​
  • Provide first line of technical support and follow escalation procedures when necessary
  • Gather competitive intelligence on key digital products offered to customers in the local market
  • Scout for emerging technologies that can increase rate for meaningful innovation

 

What You Will Bring to Us

 

  • BA/BS degree with strong academic record
  • 4+ years of experience in Technical Support, Business Analysis, Customer Success, or similar capacity
  • Successful track record of creating and executing product playbooks that drive team efficiency and productivity 
  • Demonstrated experience managing complex, cross-functional customer implementations (spanning   people, processes and technology) which includes building the processes, plans and tools from the ground up
  • Excellent communication and interpersonal skills needed to build strong and effective relationships with customers and stakeholders, including executives, functional business owners and subject matter experts
  • Experience preferred in Jira, ServiceNow, or similar to document product requests and support tickets
  • Experience in business analytics platforms (Power BI, MixPanel etc.) is a bonus
  • Passion for agriculture, social impact and sustainable food production